Shipping policy

1. Shipping Methods and Timeframes:

  • We offer standard and expedited shipping options.
  • Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-3 business days.
  • Delivery times may vary based on factors such as order processing time, destination, and courier service.

2. Order Processing:

  • Orders are processed within 1-2 business days of being placed.
  • During peak seasons or high order volumes, processing times may be slightly extended.

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on the selected shipping method and destination.
  • Orders over $50 qualify for free standard shipping within the contiguous United States.

4. Shipping Destinations:

  • We currently ship within the United States, including Alaska and Hawaii.
  • International shipping options are not available at this time.

5. Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.
  • You can track your order using the provided tracking number on our website or through the carrier's website.

6. Shipping Partners:

  • We work with trusted carriers, including USPS, UPS, and FedEx, to ensure reliable and timely deliveries.

7. Lost or Stolen Packages:

  • In the rare event of a lost or stolen package, please contact our customer support team at [monroeentertainment@icloud.com].
  • We will work with the shipping carrier to investigate and resolve the issue promptly.

8. Returns and Exchanges:

  • For information on returns and exchanges, please refer to our [Return and Exchange Policy].
  • Shipping costs associated with returns/exchanges are the responsibility of the customer.

9. Local Pickup (if applicable):

  • If you are in the Los Angeles area, you may choose the "Local Pickup" option during checkout.
  • Details on the pickup location and instructions will be provided upon order confirmation.

10. Contact Information:

11. Policy Updates:

  • We reserve the right to update our shipping policy as needed. Any changes will be communicated through our website.